Refunds

Last updated 6 September 2026. Counsel signed 6 September 2026. Download signed pack (PDF)

This is the cancellation and refund policy for WiseTap Ltd (company number 15646517), whose registered office is at 163 Woodland Gardens, Isleworth, United Kingdom, TW7 6LX. It covers NFC hardware from the WiseTap shop and digital subscriptions when Stripe Checkout is open. It does not take away rights you have under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

1. Hardware

Cards, plates, stands and keychains are a one-off purchase (a card is typically £25). UK consumers have 14 days after delivery to cancel for any reason (Consumer Contracts Regulations 2013). The shop also offers a 30-day goodwill return for unused stock accessories. The longer period applies. The item must be unused and in a resaleable condition, with the packaging you can reasonably return.

Email info@wisetap.co.uk or hello@wisetap.co.uk from the order address with the order reference, or call 0330 043 8860. We will confirm and give the return address (163 Woodland Gardens, Isleworth, United Kingdom, TW7 6LX). The shop may send a prepaid label. If it does not, you pay the cost of sending it back unless we delivered the wrong item or it is faulty. Items sent back without first asking us may not be accepted.

Once we receive it (or you show it is on the way) we refund the price and standard outbound postage within 14 days, to the original payment method. We may wait until the item arrives. If VAT was charged it is refunded with the price.

If you activated the chip we will unbind it when the return is accepted so it can go back to stock.

Accessories printed with a name, logo or other specification you asked for may not have a cooling-off right — they are made to your specification. Faulty-goods rights still apply. Stock cards, keychains, plates and stands that are not printed to your specification can be returned unused. Sale or promotional pricing does not remove a statutory right.

2. Faulty or dead chips

If an item is not as described, not of satisfactory quality, or the NFC chip does not read on a compatible phone, you have the usual CRA 2015 rights: a short-term reject (30 days) for a full refund, then repair or replacement, then a further refund if that fails. Email hello@wisetap.co.uk or info@wisetap.co.uk with the order reference and the code printed on the accessory. We replace dead chips; we do not ask you to diagnose firmware.

Normal wear, water damage you caused, or a phone that has no NFC is not a fault in the product.

3. Subscriptions (when billing is live)

UK consumers have 14 days from the day you subscribe to cancel a distance digital service. If Checkout asked you to start immediately, and you then used a paid feature (for example an extra page, AI chat or export), we may deduct an amount that is in proportion to what you used. If you have not used paid features we refund in full.

After that window, cancel any time in the Stripe Customer Portal. You keep access until the end of the period already paid. We do not refund unused months after cooling-off, except at our discretion (for example a prolonged outage we caused). Deleting the account from Settings cancels Stripe immediately so you are not charged again; that is not a pro-rata refund of the current period.

Business customers buying as a company do not have the consumer cooling-off right.

Taxes Stripe collects appear on the invoice and are refunded with the fee they relate to.

4. How to cancel

Email hello@wisetap.co.uk or info@wisetap.co.uk from the address on the order or account, call 0330 043 8860, or write to the registered office. Say that you cancel, and include the order number or the email on the account. We aim to reply within two working days.

You can copy this:

I hereby give notice that I cancel my contract for the supply of the following: [hardware / Starter / Pro / Premium], ordered on [date], name [ ], address [ ], email [ ].

That is the model form from the Consumer Contracts Regulations. A plain email with the same facts is enough.

5. Shop checkout

Hardware paid on wisetap.co.uk is processed by Shopify. Their receipt is the purchase record. A refund we approve is issued back through that payment. The shop’s own checkout terms apply alongside this page. If the two differ on a statutory right, this page and the Regulations win.

6. Contact

hello@wisetap.co.uk · info@wisetap.co.uk (shop and hardware)
0330 043 8860

WiseTap Ltd (company number 15646517), whose registered office is at 163 Woodland Gardens, Isleworth, United Kingdom, TW7 6LX · Companies House